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Shipped directly from the manufacturer
Your order does not pass through a middleman. We place it straight with the manufacturer, where it is packed and dispatched to your address: Delite in Denmark for Schatz 1881, VION, Altitude, Delite, Foresti & Suardi and E.S. Sørensen, and Weems & Plath in England for their own range. Every parcel is insured and fully tracked, and you receive the track & trace link by e-mail as soon as it leaves the warehouse.
How your order is handled
We pass your order to the warehouse on the same working day. From that moment the delivery times in the table below apply. If an item is temporarily unavailable, we contact you by e-mail with the expected delivery date before anything is shipped.
Shipping costs and delivery times
All prices below include VAT. The shipping cost for your destination is shown in the basket before you pay.
| Destination | Shipping cost | Delivery time |
|---|---|---|
| Netherlands | € 9.95 · free from € 75 | 1–2 working days |
| Belgium and Germany | € 18.50 | 2–3 working days |
| France, Italy, Spain, Luxembourg | € 18.50 | 3–5 working days |
| Austria, Denmark | € 19.51 | 3–5 working days |
| Portugal | € 20.00 | 3–5 working days |
| Poland, Sweden | € 22.00 – € 22.51 | 3–5 working days |
| Ireland, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania | € 24.50 – € 25.00 | 3–5 working days |
| Cyprus, Finland, Greece, Malta, Romania, Slovakia, Slovenia | € 26.00 – € 27.50 | 3–5 working days |
| Bulgaria | € 34.50 | 3–5 working days |
| Europe outside the EU (Norway, Switzerland, Iceland and others) | € 26.00 | 4–15 working days |
| United Kingdom | € 52.50 | 3–5 working days |
| Rest of the world (North and South America, Asia, Oceania, Africa) | € 83.49 | 4–15 working days |
Delivery times are indications given by the carriers and count from the moment of dispatch. Large or heavy items, such as ceiling lamps or mechanical clocks in wooden boxes, are shipped as parcels with the same insurance.
Outside the EU: customs and import duties
For deliveries to the United Kingdom, Switzerland, Norway and destinations outside Europe, the price you pay us is exclusive of local import duties and VAT. The carrier collects these charges from you before delivery, according to the rules of your country. We add all required customs documents to the parcel, so it passes through customs without delay.
Track your parcel
As soon as your order is dispatched you receive an e-mail with the track & trace code. Log in to your account under Order history to see the status of every order, or use Guest tracking if you ordered without an account.
Damaged in transit?
We pack every instrument to survive the journey, but should a parcel arrive damaged, please photograph the box and the contents before unpacking further and e-mail the pictures to info@shipsclocks.com within two working days. Because every shipment is insured we can replace the item or refund you quickly.
Returns
You may return any item within 14 days of receipt, unused and in its original packaging, under the European right of withdrawal. Please contact us first: send an e-mail to info@shipsclocks.com or call us, and we will send you a return note with the correct return address. Please do not return anything without it, because the parcel can then not be matched to your order. The return shipment is at your own cost and risk unless the item is faulty. Refunds are made to your original payment method within 14 days of receiving the return. Full details are in our terms and conditions.
Questions about your delivery?
E-mail info@shipsclocks.com or call +31 (0)229 563177 on working days. We are happy to help you choose the right instrument and to check the delivery time for your country.